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Services

We provide services to improve the situation of your company.

ProSpire’s Strengths
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How can we help you?

We focus on the client, make them feel good while giving them a good experience, we focus on the following types of contact:

General Customer Service

We will develop a fully integrated customer service program tailored to…

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Lead Generation and Re-engagement

Quality leads can substantially increase the prospect of sales. Quality is the keyword here – as a large volume of leads…

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Sales and Retention

Driving sales and loyalty across your customer base begins with quality customer care…

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Qualifying, Appointment Setting and/or Warm Transfer

Our experienced agents will professionally handle your “first contact” quotations and sales requests…

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Tech Support and Help Desk

Have your team focus on the challenging and strategic issues while we assist with daily customer inquiries and assistance…

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Content Review/Moderation

The requirements for content review extend beyond the major social media players: from not-for-profit social activism…

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Chat Support

Surveys can be designed to strengthen or grow your business and will…

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Surveys

Have your team focus on the challenging and strategic issues while we assist with daily customer inquiries and assistance…

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Debt Collection

Debt Collection is a crucial service for businesses seeking to recover outstanding payments from delinquent customers.

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ProSpire’s Strengths

Would you like to start a project with us?

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Get In Touch

  • +506 6284 4809
  • support@prospirebpo.com
  • San José Costa Rica
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Are you up for a new challenge?

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General Customer Service

We will develop a fully integrated customer service program tailored to the specific needs of your business.  Our staff will open every call with a pre-approved and scripted greeting designed to promote your business goals, your professionalism and your company brand throughout the call.  Naturally, first impressions are vitally important to any customer contact.

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Lead Generation and Re-engagement

Quality leads can substantially increase the prospect of sales. Quality is the keyword here – as a large volume of leads with a low conversion rate is a waste of time and resources. At the same time, good leads can boost up sales and improve ROI. We have experienced agents and access to quality data to generate the right leads for your company.
ProSpire can also re-engage dormant or uncontacted leads and/or customers. We deliver customized scripts and messages targeted to dormant leads or lost customers, and in the process gather valuable intelligence about why you lost them in the first place—intelligence that can help you strengthen new offerings and special promotions.
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Sales and Retention

Driving sales and loyalty across your customer base begins with quality customer care. By providing exceptional customer service support and consultation for your brand, we gain insights that help us focus on conversion metrics and KPIs that drive revenue for your business.
We work with our clients to develop customized sales programs that drive customer loyalty and retention while increasing average order value and overall return on investment.
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Qualifying, Appointment Setting and/or Warm Transfer

Our experienced agents will professionally handle your “first contact” quotations and sales requests.  Once pre-qualified, all requests can be immediately forwarded to your team in real-time or our agents can schedule an appointment. A copy of all customer contact information is securely stored as a back-up provision for your firm. Pre-qualifying potential customers saves time for your team and keeps your staff focused on closing sales.

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Tech Support and Help Desk

Have your team focus on the challenging and strategic issues while we assist with daily customer inquiries and assistance. Our experience with several tech support and help desk clients has enabled us to integrate our superior customer service skills with technical knowledge to provide immediate resolution.
The ProSpire difference provides optimal outsourced IT support strategies for a variety of business challenges. Trust ProSpire to be the best call center to deliver superior outsourced technical support and help desk support, each and every time.
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Content Review/Moderation

The requirements for content review extend beyond the major social media players: from not-for-profit social activism platforms to game publishers to media content platforms, the need for and challenges of content review are a pressing concern for many clients. ProSpire agents are trained at protecting the company brand, mitigating risk, and ensuring an optimal end-user experience. By outsourcing content review, our clients are able to expand their hours of operations and scalability without adding any infrastructure or capital costs.

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Chat Support

Live chat customer service is the fastest, easiest way to answer customers’ questions and keep them surfing your site. If you can’t efficiently manage your chat line throughout the day, we can help. Outsourcing your chat support to ProSpire will help increase customer engagement, increase conversion and sales, and will lead to higher customer satisfaction ratings.

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Surveys

Surveys can be designed to strengthen or grow your business and will focus on answers that help you to improve specific areas and/or other concerns of your business.  Alternatively, independent surveys that develop unbiased answers for your decision-making can be just as important in certain situations. ProSpire can help you manage any type of survey project with highly trained and professional agents.

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